Returns Policy

Our Commitment to Quality

Every order comes with a certificate of authenticity that includes provenance, purity, and a detailed price breakdown. We stand behind the quality and authenticity of every piece of gold we ship.

Returns and Refunds

Due to the nature of our product (raw gold) and fluctuating gold prices, we handle returns on a case-by-case basis. If you have concerns about your order, please contact us within 14 days of receipt.

• Damaged or incorrect items: Full refund or replacement
• Authenticity concerns: We will verify and resolve

How to Request a Return

To initiate a return or discuss a concern:

1. Email us at hello@thenortherngoldclub.com
2. Include your order number and reason for return
3. Attach photos if applicable
4. We will respond within 2 business days

Shipping for Returns

For approved returns, we will provide a prepaid shipping label. All returned gold must be in its original packaging with the certificate of authenticity included.